FAQ

  • where do you ship?

    we ship globally to the following countries:

    switzerland, germany, austria, france, italy, denmark, netherlands, norway, belgium, poland, portugal, sweden, spain, romania, the united states of america and canada.

    please note: shipping within switzerland is always free while shipping fees apply to international destinations. learn more about our shipping rates here.

  • when will my order arrive?

    for orders within switzerland, please allow up to 5 business days.

    for international orders, please allow 1-3 weeks.

  • are returns accepted?

    all items are final sale and cannot be returned.

    each piece has been hand selected with intention and is thoroughly inspected for any major flaws prior to becoming part of the otràvie collection. each item is professionally laundered / dry cleaned and made ready for you prior to shipping.

    as each piece has lived a life before, please be gentle and handle with care.